Privacy Policy

Information we may collect

When you use King Maker Casino, we may handle information that identifies you, relates to your account or is connected with your activity on the website. The information collected depends on how you use the service, which features you access and what information is needed to meet operational, security and legal requirements. We try to collect information that is relevant to these purposes and avoid requesting information that is not reasonably needed.

Account and identity information

This may include your name, date of birth, contact details, login details, account preferences and information you provide when registering or updating your account. We may also collect records of communications with support, including information you choose to include in a message or request. If you take part in account checks, we may ask for information that helps confirm your identity, age, eligibility or authority to use a payment method.

Verification, payment and transaction information

To operate an online casino safely, we may handle verification documents and information used for identity, age, fraud and financial crime checks. We may also keep records connected with deposits, withdrawals, wagers, game activity, account balances, payment methods and transaction history. Payment details may be handled by payment service providers or other organisations involved in processing a transaction. We do not intend to collect more complete payment information than is needed to process and record the transaction.

Technical and usage information

When you visit or use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, referring page, pages viewed, session details and general activity on the website. We may use cookies and similar technologies to remember preferences, support essential functions, understand how the website is used and help protect accounts. Some technical information may be collected automatically when the website is accessed.

• Account details used to create, maintain and secure your player account.
• Verification documents and related information used for identity, age and compliance checks.
• Payment and transaction records used to process activity, maintain accurate account records and investigate unusual transactions.
• Device, connection, cookie and usage data used to provide, secure and improve the website.
• Messages, requests and support records used to respond to questions and resolve issues.

How we use personal information

Personal information may be used to provide the services you request and to manage your relationship with King Maker Casino. This includes opening and administering accounts, making games and account features available, recording activity and processing deposits or withdrawals. Information may also be used to communicate with you about your account, respond to support requests and provide important service notices.

We may use information for verification, security and risk management. This can include checking the information supplied during registration, confirming that account activity is genuine, identifying suspected fraud or misuse, protecting the website from attacks and investigating transactions or behaviour that appears unusual. These checks may be carried out using information from your account, technical activity and documents you provide, together with information available from appropriate service providers.

We may also use personal information to meet legal and regulatory obligations that apply to online gambling services, payment activity, identity checks, responsible operation and record keeping. Where necessary, information may be used to enforce website rules, prevent prohibited activity, manage disputes, protect our rights or protect the rights and safety of players and other people.

Marketing and preferences

If you have agreed to receive marketing, we may use your contact details to send information about services, website features or other communications that may be relevant to you. Marketing consent is not required for essential account or service messages. You can withdraw consent to marketing at any time by using an unsubscribe option in a marketing message, changing an available account preference or contacting us using the details in the privacy requests section below. Withdrawing marketing consent does not affect processing that is needed to operate your account or meet legal obligations.

Sharing information

Personal information may be shared where reasonably necessary for the purposes described in this policy. This may include sharing with payment processors, identity and verification services, fraud prevention providers, technology and hosting providers, customer support services, professional advisers and other suppliers that help operate or secure the website. These providers should only use information for their authorised services and should apply appropriate safeguards.

Information may also be disclosed when required or permitted by law, in response to a valid request from an authorised public body, to investigate suspected unlawful activity, or to protect the website, its users and other people. We do not sell personal information as a general business practice. If information is processed by a service provider outside Australia, appropriate arrangements may be used to support the handling and protection of that information.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you visit a website. Some cookies are necessary for functions such as account sign-in, session management, security and navigation. Other cookies may help remember settings, measure website use, understand performance or support communications. The use of cookies may allow the website to recognise a device during a visit or across visits, depending on the type of cookie and your settings.

You can manage or restrict cookies through your browser settings. Your browser may allow you to block cookies, delete existing cookies or receive a warning before a cookie is stored. If you disable certain cookies, some website functions may not work properly or your preferences may not be retained. Cookie choices do not necessarily remove information that has already been collected for account, security or legal purposes.

Security

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These steps may include access controls, secure connections, monitoring, verification procedures and limiting access to people or providers who need information for an authorised purpose. No website, transmission method or electronic storage system can be guaranteed to be completely secure. You should keep your login details confidential, use a secure device and contact support promptly if you believe your account has been accessed without permission.

Storage and retention

Personal information may be stored in electronic systems used to operate the website and provide related services. We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. For this reason, closing an account or requesting deletion may not immediately remove every record.

When information is no longer required, we may delete it, anonymise it or securely dispose of it, subject to technical, legal and record-keeping requirements. Information that has been anonymised so it can no longer reasonably identify a person may be retained for reporting, security, analysis or service improvement.

Your privacy rights and requests

Depending on the circumstances and the laws that apply, you may have rights relating to the personal information we hold about you. We will consider each request carefully and may need to confirm your identity before providing information or making changes. This helps protect accounts and prevents personal information from being disclosed to the wrong person.

• Access: you may ask for access to personal information held about you and, where appropriate, information about how it is being used.
• Correction: you may ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: you may ask for personal information to be deleted where it is no longer needed or where another valid ground for deletion applies. Deletion may be limited by legal, security, transaction or record-keeping requirements.
• Marketing consent: you may withdraw consent to marketing communications at any time. This does not withdraw consent or affect processing that is necessary for account services, security or legal obligations.
• Questions or complaints: you may contact us if you have a question about this policy or are concerned about how your personal information has been handled.

How to make a request

To exercise your rights, request access, ask for correction or deletion, withdraw marketing consent, or raise a privacy question, contact support@king-maker-casino.best. Please describe your request clearly and include enough information for us to understand what you need. Do not send unnecessary payment details, passwords or sensitive information in an email. We may ask for reasonable information to verify your identity and may contact you if clarification is required.

We aim to respond to valid privacy requests within a reasonable time. The outcome may depend on the nature of the request, the information involved, technical limitations and any legal duties to retain or disclose records. If a request cannot be completed in full, we will generally explain the relevant reason, subject to restrictions on sharing confidential or security-sensitive information.

Changes to this policy

This Privacy Policy may be updated when our services, information practices or legal obligations change. The latest version published on the website will apply from its stated publication or update date. We encourage you to review this page from time to time. If a change is significant, we may provide an additional notice through the website or by using the contact details associated with your account.